They make bucket loads of money on our backs, only to most likely grease the palms of the Reps we vote in to protect us. I have never missed a payment to this entity in 25 years. I have questions about my bill since we installed solar panels last fall. This is the worst utility of all time. Shortly thereafter I received a call from aps Customer Representative named Tracy Dean. My rates have doubled in the past year and according to the history I have not used anymore electricity than I did the previous year.
The city has 17 water sources, so unlike many Arizona communities, Show Low has an abundant water supply. So the next bill came, and now I have a 10 million dollar credit! I wait on hold 25 minutes to talk to them and the only way they will do anything is if both my wife and I authorize to turn service on because we are both on account. This is what happens when you have monopolies. The company is among the two companies which supplies electricity to the Phoenix metropolitan area. I have vacant houses and it costs in the hundreds with everything turned off.
The city will then have the capacity to treat 2. However, after an internet search I called their Corporate Headquarters at 602 250-1000 on September 8th and got a voice automated system. So I took the bill to the main office downtown phoenix. The service itself was reliable. This is beyond aggravating and the worst customer service I think I've ever experienced.
Furthermore comments are not to be used to vent personal grievances, post links or discuss unrelated topics. Get back to me she did. When will someone do something about the mafia like treatment that we the public gets from this monopoly? I found this out inadvertently by doing an on-line comparison of my old electric bills vs. I was confused as to why i kept paying my bill and the credit kept going higher- turns out, they refunded my deposit- Yippee! That is my mistake never put two names on your account!! You are solely responsible for your own comments, the consequences of posting those comments, and the consequences of any reliance by you on the comments of others. In the envelope was a note saying their printer had problems and was late in sending out bills.
Navopache Electric Cooperative provides electric power to portions of the City of Show Low and to the areas immediately to the south, west, and east. I looked at the Average daily electricity use per month comparison from July of 2017 to July of 2016 and saw an outrageous difference in comparison. I told her the problem and also insisted that just looking at the comparison from last year this bill was in error. This is what monopolies can do and we pay the price. I live alone and did nothing different from last year to cause such a great increase. Their customer service is arrogant and horrendous. The company traces its Roots back to the year 1884 when Phoenix Light and Fuel Company was formed to provide Energy services like electricity and heat to the residents of the town of Phoenix that was made just Three years before the establishment of the Phoenix Light and Fuel Company.
They wont blink an eye before shutting off your air in the 115f summer weather if you are a week late. Finally a woman called down from her office but would not come down personally and said the problem will be fixed asap. So I took the bill to the main office downtown phoenix. If you are unsure of the exact generating requirements for your operation, simply call and have of one our experienced electricians resolve your generating needs. Two or more late payments and they can exercise an additional deposit charge. The company take its present name in the year 1952 following merger with Arizona Edison company.
She said she would check into it and get back to me. If there was an option of less than one star i would give it. She said she would get back to me. I finally got a hold of Joanne Rodriguez using name this time , same lady I spoke to before who said she would fix problem and told her about new problem, she again would not come down to lobby and again, said it would be fixed. They're a ripoff and not willing to work with their customers. They wont blink an eye before shutting off your air in the 115f summer weather if you are a week late.
They will shock you with what they charge, it is unreal. She said she would check into it and get back to me. Please note that there are terms of fair usage and all comments are subject to moderation. Finally a woman called down from her office but would not come down personally and said the problem will be fixed asap. I just got a little behind and asked if they would work with me. She is as good as it gets! I tried voting some of the chairmen out around election time, didn't work. Also check their site for tips on saving energy.
However, The Vice President for Customer Service has not responded with my Customer Service inquiry. I pay all my bills on the 1st of every month. No one from their Customer Service Department including Supervisors can answer a simple question as to why I am being charged one rate per KwH in my contract, but a higher rate per KwH on my bill. She said she would get back to me. I stated that I reside in the same mobile I have for the last 25 years, a 12 ft. Oh, they also don't accept credit cards without charging an outrageous credit card fee.
Really, they could not wait until Monday to sort this out???????? Being a monopoly, they just do not care!!! Waste Water The City of Show Low is planning a new waste water treatment plant set for construction in 2014. How much do you think would be the highest amount a utility could charge you? I have always been on time with my payment for years. Just pay us an additional deposit of 800 dollars. See More Contact Numbers Below. Heck, they just got a 'raise' through to charge more but they can't talk to the people they service??!!! Completely uncooperative unhelpful and unwilling to do anything to help anyone with anything except for the way they want to do things. The best way to pay is to set up automatic payments online. There is a lumber yard in the area for wholesale building material.